Lusso Hair Studio & Spa Terms & Conditions
Last Updated: July 2026
Thank you for choosing Lusso Hair Studio & Spa. These Terms & Conditions apply when you use our website, book an appointment, or purchase products or services from our salon.
Appointments
We are an appointment only establishment. New clients may be required to add a card on file when booking through GlossGenius. Depending on the service scheduled, a deposit may also be required to reserve your appointment. If a deposit is required when booking an appointment, it will be applied toward your scheduled service. Deposits may be refunded when cancellations or rescheduling requests are made within the salon’s cancellation guidelines.
Please arrive on time for your appointment. If you arrive late, we may need to shorten your service or reschedule your visit so we can stay on schedule for all of our guests.
Cancellations
If you need to cancel or reschedule your appointment, we ask that you give us 48 hours’ notice. If you do not give us 48 hours’ notice of cancellation, you will be subject to a fee of 30% of your service cost. Likewise, if you’ve placed a deposit on a service and do not cancel outside of the 48-hour window, you will not receive your deposit back.
Missed appointments or last-minute cancellations may be subject to a fee, depending on the service scheduled.
In the event of inclement weather or an unexpected need to reschedule, your beauty specialist will contact you regarding your appointment and any available options.
Service Pricing
We work hard to keep our pricing fair, but like everything else, costs do change over time. You’ll always be charged the price in effect on the day of your appointment. If additional services are requested during your visit, those services will be added to your total.
Please note that pricing varies by beauty professional, even for the same service — that’s why you’ll see ‘and up’ next to every service on our pricing guide.
To view current pricing, please visit our Services page.
Retail Products
We carry professional products selected by our team. Returns and exchanges are handled according to our Refund Policy.
Gift Cards
Gift cards are not redeemable for retail products. Because Lusso is not a commission salon, gift cards are typically purchased for a specific service provider, and that provider receives the funds directly. A separate retail-only gift card would need to be purchased if retail is the intended use. In addition, gift cards are not redeemable for cash and cannot be exchanged for cash value. This policy applies to all gift card purchases at Lusso Hair Studio & Spa.
Personal Belongings
Please keep personal belongings with you during your visit. Lusso Hair Studio & Spa is not responsible for items that are lost, misplaced, or damaged while on the premises.
Website Information
We work to keep the information on our website accurate and up to date. Occasionally, services, pricing, promotions, or availability may change without notice.
Questions
If you have questions about these Terms & Conditions, please visit our Contact page or give us a call. We’re always happy to help.
Refund Policy
Last Updated: July 2026
At Lusso Hair Studio & Spa, we want you to enjoy your experience from the moment you walk through our doors. If something isn’t quite right, please let us know. We’ll do our best to make it right.
Salon Services
Because salon and spa services are customized for each guest, we do not offer refunds on completed services.
If you have a concern about your service, please contact us within 7 days of your appointment. We’ll review the situation with you and, when appropriate, schedule an adjustment with the original service provider.
Retail Products
Unused retail products in their original condition may be returned within 7 days of purchase with your receipt.
Some products that have been opened or used MAY not be eligible for a refund unless they are defective.
Gift Cards
Gift card purchases are final and cannot be exchanged for cash except where required by law.
Appointment Deposits
If a deposit is required when booking an appointment, it will be applied to your service. Deposit refunds are subject to our cancellation policy.
Need Assistance?
If you have questions about a service, product, or purchase, please visit our Contact page or call the salon. We appreciate the opportunity to address any concerns and help however we can.